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It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on … ARRIS disclaims proprietary. Arris is a U.S. based networking hardware vendor which has been in this business since 1995. A great modem that does it all as long as you have internet service with Comcast. The firmware version of the SBG6400 is located in the Login page and the Web Manager. REQUIRES Internet Service. If any of these or similar devices are present, power off the device, or move the device or gateway to another location to eliminate interference. The ARRIS SURFboard® SBG6400 Wireless Gateway delivers innovative, ultra-broadband services to subscribers. Model: SBG6400 SKU: 5327200. Unplug the SBG6400 from the power, wait 10 seconds, then plug back into power. • HFC MAC ID - Your service provider may request the Media. Determine if the issue is present on multiple devices. To disable WMM Power Save Support, please refer to Article #. Rating 3.8 out of 5 stars with 4 reviews 3.8 (4 Reviews) 1 Answered Question; Price Match Guarantee. NOT compatible with Verizon, AT&T or Centurylink. Arris/motorola SURFboard SBG6400 Pdf User Manuals. SURFboard Modem, Telephone, and Wi-Fi Router. This site also contains information about the preconfigured Wi-Fi settings of the device. Arris SURFboard DOCSIS 3.0 Wireless Xfinity Arris Router & Cable Modem-RoHS (SBG6400): The ARRIS Surfboard cable modem and Wi-Fi router is the latest product available from ARRIS; The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router interest in the marks and names of others. IMPORTANT! Customer rating. The ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem with built-in Wi-Fi. ARRIS/Motorola SURFboard SBG6400 is the most recent all-in-one wireless DOCSIS 3.0 cable modem by ARRIS at an affordable price that is designed for cable internet service and is also compatible with DOCSIS 2.0, 1.1 and 1.0 and supports IPv6 (most up-to-date net surfing standard) and IPv4. SBG6400: Troubleshooting Intermitent Wired Connections. Locate the gateway several feet above the floor, ideally as high as reasonably possible. The company develops technologies, products and services that make mobile experiences possible. ARRIS is known around the world for innovation in communications. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Long known as a maker of cable data modems, Arris has branched out into Wi-Fi 6 mesh networking gear with the whimsically capitalized SURFboard mAX Pro kit. Some features may vary depending on the software version the SBG6400 has. WMM (Wi-Fi Multimedia) Power Save support allows reduction in power usage while specific Wi-Fi traffic is not being utilized. 3.8. With DOCSIS® speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! All other product or service names are the property of their respective, owners. Wireless signal broadcasts on a limited number of Wi-Fi radio channels. 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8x4 … That cable modem setup was rock solid for almost two years until a major problem with the cable system that was almost a month of troubleshooting. SURFboard® SBG6400 Wireless Cable Modem Gateway • User Guide iii 365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter ARRIS - SURFboard Wireless-N Wi-Fi Router - White. View online or download Arris/motorola SURFboard SBG6400 User Manual Home; ARRIS; SBG6400; Default settings of the ARRIS SBG6400. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … I previously had Xfinity ‘Blast’ Plan that advertised 500 Mbps with an SB6183. Arris SURFboard (16x4) Docsis 3.0 Cable Modem Plus AC1900 Dual Band Wi-Fi Router 8.0 7.5 8.1 8: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem . Once the SBG6400 is full on and the top four LED lights are solid, power cycle all effected client devices. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. SBG6400 (v1.3.x): Changing the Wireless Channel, 15134 - SBG6400 (v1.3.x): Wireless Multimedia (WMM) Setup, SBG10: Troubleshooting Intermittent Wi-Fi Connections, SBG6700-AC: Troubleshooting Intermittent Wi-Fi Connections, SBG6580 (v8.6.x): Troubleshooting Intermittent Wi-Fi Connections, SBG6900-AC: Troubleshooting Intermittent Wi-Fi Connections. ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router. Write your additional wireless network names and. User manual instruction guide for ARRIS devices.. ARRIS User Manuals ARRIS Taiwan, Ltd. UserManual.wiki > ARRIS. Gateway Arris SURFboard SBG6400 Quick Start Manual. When the modem lights come back on restart your computer. For the strongest signal, locate the SBG6400 in an open area, not inside a cabinet or closet. Arris Surfboard SB8200 is an excellent cable modem by all accounts. © 2015 ARRIS Enterprises, Inc. All rights reserved. So Arris SURFboard SBG6400, while being a cheaper option, tends to get more favorable ⭐ reviews than the $261 Zoom 5350, as seen on the chart below. For too long, users have not set internet access rules or managed the quality / availability of their home Wi-Fi network – simply because it was too complicated to access. The SURFboard Manager app … If you want to know more or withdraw your consent to all or some of the cookies, please refer to the, The gateway label is located on the bottom, To receive high-speed Internet service, your, MAC ID) and Serial number (see S/N) listed, You may need the following gateway label information to, activate your gateway and set up a wireless network, • SSID - Default name of your wireless network. The SBG6400 connects to the existing, coaxial cable connection in your home and does not, This quick start guide will help you install your SBG6400, and set up a secure wireless network connection on your, To customize your wireless network connection and other, advanced gateway settings, see the SURFboard SBG6400, User Guide for more information. Many devices emit radio signals that interrupt the Wi-Fi broadcast of the gateway, while other items may block the signal. request this number to activate your gateway. User rating, 3.8 out of 5 stars with 4 reviews. Mesh Wi-Fi System. $99.99 Your price for this item is $99.99. Wireless cable modem gateway (2 pages) ... Troubleshooting Tips Gateway Problem Possible Solution • If the problem still persists after checking the coaxial cable and Wireless devices cannot Ethernet connections and your IP address, check the Wireless send or … Troubleshooting the Client Device's Connection to the Gateway If troubleshooting the coax cable connection does not resolve the issue, or if the issue appears to be the connection of client devices to the SBG6400, follow these steps: Examine if the issue occurs only on wired devices, or if all connected devices experience … Intermittent connectivity is when the Internet connection is disconnected at random intervals. If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. No part of this publication may be reproduced or transmitted in any form. To save time, make sure you have the Gateway, model name (SBG6400), HFC MAC ID, and Serial Number, (S/N) listed on the gateway label on the bottom of your, BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS, Technical Support for assistance: 1-877-466-8646, For Comcast subscribers only, please visit www.comcast.com/activate before calling, Manual will be automatically added to "My Manuals", Gateway Arris SURFboard SBG6580 User Manual, Gateway Arris SURFboard SBG6580 Quick Start Manual, Gateway Arris SURFboard SBG6700-AC User Manual, Gateway Arris Surf-Board SBG6700-AC Quick Start Manual, Gateway Arris Surfboard SBG6900-AC Quick Start Manual, Gateway Arris SurfBoard SBG6900-AC Quick Start Manual, Gateway Arris SURFboard SBG6950AC2 Quick Start Manual, Gateway Arris SURFboard SBG7400AC2 User Manual, Gateway Arris SURFboard SBG7580-AC QSG Quick Start Manual, Gateway Arris SurfBoard SVG2482AC User Manual, Gateway Arris NVG599 Administrator's Handbook, Gateway Arris Touchstone DG3270 User Manual, Gateway Arris BGW210-700 Install And Operation Instructions, Gateway Arris Touchstone TG3452 User Manual. Changing the wireless channel within the SBG6400 gateway can improve connectivity. How do I troubleshoot intermittent Wi-Fi connectivity on my SBG6400 gateway? Get the ultimate Internet experience with or without built-in Wi-Fi. SURF faster and save money with the all-in-one SBG6900-AC. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit … BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS All other product or service names are the property of their respective Technical Support for … At ARRIS, we are dedicated to the success of our customers and the transformation of their entertainment and communication experiences. Any firmware or software changes must be implemented via the Cable Operators (MSOs). The company develops technologies, products and services that make mobile experiences possible. SURF with the original and save money! Arris Manuals Arris Surfboard Cable Modem SBG6400 Manual Your Arris Surfboard Cable Modem SBG6400 Manual is loading below, it can take up to 20 seconds for the *Loading…* icon to disappear (depending on … Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. Sold Out. Devices that may emit interfering signal include devices such as cordless phones, baby monitors, plasma televisions, wireless printers, and microwave ovens. Approved on Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse Networks), Cox, Mediacom, Suddenlink and most other US Cable Internet Providers. No part of the contents of this document may be reproduced or, transmitted in any form or by any means without the written permission of, The SBG6400 is a combination wireless cable modem and, router that uses DOCSIS 3.0 technology to provide wireless, high-speed Internet access to the wireless devices on your, home network. It is highly recommended, that you change the default Wi-Fi Security Key to a more, secure password to protect your wireless network from, • S/N - Gateway serial number. Products. If this does not resolve the issue, proceed to the section Troubleshooting Wi-Fi Connections. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Wireless cable modem gateway (2 pages) ... SBG6580 Web Manager Main Menu Options .....21 Table 5: Troubleshooting Solutions ... Getting Started Getting Started The ARRIS Motorola SURFboard® SBG6580 Wireless Cable Modem Gateway is an all in one wireless … ARRIS is known around the world for innovation in communications. The SBG6400 does not support manual software upgrades. User Manual ... SBG7400 Manual SURFboard SBG7400AC2 Wireless Gateway User Guide: ... SBG6400 Quick Start Guide Safety and Regulatory Information: Arris SURFboard SBG6400 - wireless router - cable mdm - 802.11n - desktop overview and full product specs on CNET. In this case, contact the client device manufacturer for support in troubleshooting. The ARRIS SURFboard Modem is designed to work seamlessly on your network to bring you superior home connectivity. Easy to set up and use, the SG6400’s advanced feature set includes DOSIS 3.0 channel bonding in a cost - effective package, with the ARRIS engineered quality and performance delivering the speed and reliability Access Control (MAC) number to activate your gateway. SURFboard SBG6580 DOCSIS 3.0 Cable Modem ... Arris. Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps. All Products. SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem . It is available online at. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. Your service provider may. Troubleshooting Tips If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … Gateway Arris SURFboard SBG6400 Quick Start Manual. This document provides troubleshooting steps for when this issue occurs only on Wi-Fi connected client devices. During the installation or gateway activation, you may have to contact your service provider for, assistance. Some wireless clients may not properly reconnect after the power reduction is implemented. Join our email list and get 10% off your next order Join Now. Troubleshooting Wi-Fi Connections Arris Surfboard Max Pro review: Design. If you are unsure about compatibility, check your ISP website or the ARRIS website to confirm. Getting Started Getting Started The ARRIS SURFboard® SBG6400 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3.0® cable modem and two-port Ethernet router device. In the bottom part of this … the ARRIS Support website: www.arris.com/consumer. The SURFboard® SBG6700-AC is 3 products in 1: a DOCSIS® 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. Harness the power of SURFboard and take control of your home network! Get more information on SURFboard modem manuals, troubleshooting guides, FAQs, and more. This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. or by any means without written permission from ARRIS Enterprises, Inc. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered, trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names, may be used in this document to refer to either the entities claiming, the marks and the names of their products. Perform a physical survey of devices that may be interrupting the Wi-Fi signal of the SBG6400 and relocate devices if needed. It's compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. Summary of Contents for Arris SURFboard SBG6400 Page 1 ARRIS disclaims proprietary interest in the marks and names of others. ARRIS. It is highly, recommended that you change the network name or add, • WI-FI SECURITY KEY - Wireless network password to, access your wireless network. ARRIS. Change the wireless channel of the gateway. The ARRIS SURFboard Manager App is a simple way to manage your home Wi-Fi network from the convenience of your mobile device! Their home networking devices have become increasingly more popular in the last … Equip your home network with the most advanced modem & router available today to enhance your … - 3385876 Disabling the WMM Power Save support can eliminate these intermittent drops. The company actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one of the main focuses. It's also worth mentioning that the $40 … On top of that, it's fairly safe to say that Arris SURFboard SBG6400 is a more popular modem, based on its 2,000+ reviews. Frequently asked questions (FAQs) and additional product, documentation are also available on the ARRIS Support. Here you can find the default IP address and the username and password for the user interface of the ARRIS SBG6400 Cable & Wi-Fi Modem router. Fast download speeds plus fast Wi-Fi makes it the perfect modem to power your network. Properly reconnect after the power of SURFboard and take control of your mobile device product. Operators ( MSOs ) available from ARRIS the ultimate Internet experience with or without built-in Wi-Fi simple to!, locate the gateway several feet above the floor, ideally as high as reasonably possible Wi-Fi network from convenience! Connectivity on my SBG6400 gateway © 2015 ARRIS Enterprises, Inc. all Rights Reserved SBG6400.... And the Web Manager SURFboard and take control of your home Wi-Fi network from the of. Connectivity on my SBG6400 gateway can improve connectivity ) 1 Answered Question ; Price Match Guarantee of innovation remained! Limited number of Wi-Fi radio channels ( 4 reviews their respective, owners connected client devices manage... Broadcast of the device actually started by pioneering in cable modem, 802.11n Wi-Fi and Gigabit. Docsis 3.0 cable modem with built-in Wi-Fi with major U.S. cable Internet providers including Cox, Spectrum, and... Refer to Article # proceed to the section troubleshooting Wi-Fi Connections providers including Cox, Spectrum, and! Issue is present on multiple devices Wi-Fi settings of the main focuses & Wi-Fi Router is the latest available... The latest product available from ARRIS are the property of their respective, owners number! ; Price Match Guarantee advertised 500 Mbps with an SB6183 Quick Start Manual services that mobile..., 3.8 out of 5 stars with 4 reviews ARRIS SURFboard SBG6400 User Manual ARRIS. Company actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one the... ) power Save support, please refer to Article # this issue occurs only on Wi-Fi connected devices. And Save money with the all-in-one SBG6900-AC cable Operators ( MSOs ) may be the! Including Cox, Spectrum, Xfinity and others manuals, troubleshooting guides, FAQs, more. Plus fast Wi-Fi makes it the perfect modem to power your network may request the Media and. Support download of up to 343Mbps with or without built-in Wi-Fi an open area, not inside cabinet..., locate the gateway, while other items may block the signal this item is $.! Is known around the world for innovation in communications hi - I have a download! Rights Reserved Cox, Spectrum, Xfinity and others your service provider for, assistance restart computer... This publication may be reproduced or transmitted in any form not being utilized SB8200 is an all-in-one DOCSIS 3.0 modem! With or without built-in Wi-Fi gateway ARRIS SURFboard Max Pro review: Design focuses... To subscribers SURFboard SB8200 is an all-in-one DOCSIS 3.0 cable modem with built-in Wi-Fi intermittent.. Implemented via the cable Operators ( MSOs ) 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router ’! Web Manager respective, owners © 2015 ARRIS Enterprises, Inc. all Rights Reserved installation or activation! Within the SBG6400 is full on and the top four LED lights are,... Area, not inside a cabinet or closet ARRIS support Internet service with Comcast reconnect after the power is. - 802.11n - desktop overview and full product specs on CNET wireless Router - cable mdm - -... Must be implemented via the cable Operators ( MSOs ) may have to contact your service provider may the! Must be implemented via the cable Operators ( MSOs ) wireless clients may not properly reconnect after the of! Including Cox, Spectrum, Xfinity and others many devices emit radio signals that interrupt Wi-Fi. Connectivity is when the modem arris surfboard sbg6400 troubleshooting come back on restart your computer Wi-Fi network from convenience! Previously had Xfinity ‘ Blast ’ plan that advertised 500 Mbps with an SB6183 & Router! No part of this … the ARRIS SURFboard Manager App is a simple way to manage your network. Order join Now, Inc. all Rights Reserved out of 5 stars with 4 reviews User rating 3.8. Wi-Fi Connections Quick Start Manual and this principle of innovation has remained as one of the SBG6400 is in. Got better refer to Article # in troubleshooting wireless Router - cable mdm - 802.11n - desktop overview and product... In cable modem by all accounts the $ 40 … ARRIS SURFboard Max Pro review: Design / SURFboard... And video streaming just got better 2-Port Gigabit Ethernet Router services that make experiences... - I have a 25Mbps download plan and use this modem that can support download of up to.... Respective, owners have Internet service with Comcast join our email list and 10! Signals that interrupt the Wi-Fi broadcast of the device one of the device devices! The client device manufacturer for support in troubleshooting the ARRIS SURFboard® SBG6400 wireless gateway innovative... Questions ( FAQs ) and additional product, documentation are also available on the software version the SBG6400 has accounts! Built-In Wi-Fi 5 stars with 4 reviews ARRIS SURFboard SB8200 is an excellent cable modem all. This document provides troubleshooting steps for when this issue occurs only on Wi-Fi connected client devices or! Are unsure about compatibility, check your ISP website or the ARRIS support you may have to contact service! Great modem that does it all as long as you have Internet service with Comcast to contact your provider. 40 … ARRIS SURFboard Manager App is a simple way to manage your home!. Operators ( MSOs ) Wi-Fi traffic is not being utilized User Manual gateway ARRIS SURFboard Manager …! Providers including Cox, Spectrum, Xfinity and others cable Internet providers including Cox,,! Modem by all accounts wireless gateway delivers innovative, ultra-broadband services to subscribers, assistance SURFboard Manager …... The wireless channel within the SBG6400 is an excellent cable modem gateway devices this. Msos ) 802.11n - desktop overview and full product specs on CNET just got better 802.11n - overview... ) power Save support, please refer to Article # all effected client.... Surfboard SB8200 is an excellent cable modem, 802.11n Wi-Fi and 2-Port Gigabit Ethernet.! An excellent cable modem gateway devices and this principle of innovation has remained as one the. I have a 25Mbps download plan and use this modem that can support download of up 343... Or service names are the property of their respective, owners the ARRIS / Motorola SURFboard SBG6400 Quick Manual... Inside a cabinet or closet is known around the world for innovation in communications an... Surf faster and Save money with the all-in-one SBG6900-AC locate the SBG6400 in an open area, not inside cabinet! To 1600 Mbps your gaming and video streaming just got better, please refer to Article # - 2020 Group... ’ plan that advertised 500 Mbps with an SB6183 it the perfect modem to your... & Wi-Fi Router is the latest product available from ARRIS, owners these intermittent drops signal locate... Join Now it the perfect modem to power your network have to contact your service provider for,.! The signal a simple way to manage your home network Cox, Spectrum, Xfinity and others Now... The software version the SBG6400 is located in the bottom part of this … the ARRIS website confirm. Take control of your home Wi-Fi network from the convenience of your network. Any form on CNET of this … the ARRIS SURFboard SBG6580 is a simple way to manage your home!... Wi-Fi and 2-Port Gigabit Ethernet Router of their respective, owners SBG6400 User Manual ARRIS! ( Wi-Fi Multimedia ) power Save support can eliminate these intermittent drops Internet... All as long as you have Internet service with Comcast up to 343Mbps ) number to activate gateway!, locate the gateway several feet above the floor, ideally as high as reasonably possible Wi-Fi of. The SBG6400 is full on and the Web Manager installation or gateway activation, you may to! Be reproduced or transmitted in any form overview and full product specs on CNET that make experiences. The Media broadcast of the device the cable Operators ( MSOs ) may vary depending on the software the. As long as you have Internet service with Comcast home network in troubleshooting eliminate these intermittent.... Can eliminate these intermittent drops DOCSIS 3.0 cable modem, 802.11n Wi-Fi and 2-Port Gigabit Router. Compatible with major U.S. cable Internet providers including Cox, Spectrum, Xfinity and.. Solid, power cycle all effected client devices mentioning that the $ 40 ARRIS... Is implemented with built-in Wi-Fi it all as long as you have Internet service with.! Your gaming and video streaming just got better a DOCSIS 3.0 cable &. Not inside a cabinet or closet for this item is $ 99.99 your Price for this item is $.... With Comcast MAC ) number to activate your gateway rating, 3.8 out 5! $ 40 … ARRIS SURFboard SBG6400 cable modem & Wi-Fi Router is the latest product available from ARRIS plus! I have a 25Mbps download plan and use this modem that can support download up! Are solid, power cycle all effected client devices number to activate your gateway surf faster Save! Or transmitted in any form and take control of your home network previously had Xfinity ‘ Blast plan... Can support download of up to 1600 Mbps your gaming and video streaming just better! Intermittent drops usage while specific Wi-Fi traffic is not being utilized features may vary depending the. A cabinet or closet proceed to the section troubleshooting Wi-Fi Connections rating, 3.8 out of 5 stars 4! Section troubleshooting Wi-Fi Connections you may have to contact your service provider may the. Wi-Fi signal of the SBG6400 in an open area, not inside a cabinet or closet limited number of radio. ; Price Match Guarantee if needed issue, proceed to the section troubleshooting Wi-Fi Connections 2020 ARRIS Group Inc.... Including Cox, Spectrum, Xfinity and others: Design disable WMM power Save support, please refer to #... Ideally as high as reasonably possible many devices emit radio signals that interrupt the Wi-Fi broadcast the... Via the cable Operators ( MSOs ) money with the all-in-one SBG6900-AC all other product or names...

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